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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Maddux

September 17, 2026

5  out of  5
rating by Jessica Maddux
"I had a great experience with Rebecca! She’s very knowledgeable, easy to work with, and took the time to answer all my questions. Highly recommend."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Benjamin Lehnhard

September 17, 2026

5  out of  5
rating by Benjamin Lehnhard
"Rebecca was awesome to work with! She was super patient, helpful, and took the time to explain everything clearly and answer all of my questions. She made the whole process easy and stress-free. Definitely recommend working with her!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Keira Palumbo

September 17, 2026

5  out of  5
rating by Keira Palumbo
"Rebecca was super helpful and easy to work with! Great experience!"
We responded:
"Keira, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Saint Augustine. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Lance Atwood and Team "
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samuel shelton

September 16, 2026

5  out of  5
rating by samuel shelton
"I came in to purchase homeowners and automobile insurance and was immediately warmly welcomed by the radiantly beautiful Malinda Lewis. She sat me at her desk and we started on what I thought would be a long process. Her high level of proficiency has certainly reached elite status enabling her to expedite me through the process quicker than I thought it would have been. Her intelligence, patience and knowledgeable suggestions of the level of insurance that I would need to feel comfortable with my amount of coverage enabled me to feel confident that we made all the right decisions. She was so diligent at finding me the right coverages that I could afford. I felt no pressure from her to make any purchase at all. Any client will be comforted by seeing the genuine sincerity and heartfelt spirit in her efforts to assist you. Malinda possesses an innate charm and charisma that is just naturally her character that all clients will appreciate. Her sense of humor was a highlight for me, making the process enjoyable.

I most certainly will return to her desk to purchase additional insurance when it is needed. It is indeed, a pleasant experience to do business with the best in the business. Malinda is an absolute asset to any insurance agency because of her comprehensive knowledge of insurance laws and coverages.

When calling or visiting the Lance Atwood Agency ask to speak to the beautiful Malinda Lewis. She will not disappoint, which is why I will highly recommend her with a 5+ star review. She earned it."
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Rene

September 16, 2026

5  out of  5
rating by Rene
"Besides saving $500 a year, Shannon is the reason I'm now insured with State Farm. If it weren't for Shannon's easy persistence, I would have been aware of the savings. Being as I was already insured, it took me several weeks to give Shannon a few minutes to actually talk. We both stayed in touch , because I was curious. Shannon was not pushy at all! Just followed my lead, called at the times I had asked her to without ringing my phone off the hook. Patient Persistence. The transition over to State Farm was easy, Shannon did everything. A few days after my policy was in place, a co worker of Shannons called to welcome me to their client base , asked how it was to work with Shannon , mentioned a few more products of interest and thanked me again for choosing State Farm.

Thanks to all at the Lance Atwood office!!
Quite Professional"
We responded:
"Thanks so much for the fantastic rating, Rene! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Anna Knipe

September 11, 2026

5  out of  5
rating by Anna Knipe
"Katlyn was very informative and friendly."
We responded:
"Wow, thank you for the 5-star review, Anna! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Grace Berestecky

September 11, 2026

5  out of  5
rating by Grace Berestecky
"Jules took great care of me and helped me switch over! Saving so much money with my new policy."
We responded:
"Grace, thank you for the fantastic review! We’re always here to support you with your insurance needs in Saint Augustine. "
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Mo R

August 29, 2026

5  out of  5
rating by Mo R
"Fantastic experience! Very knowledgeable and locked down a very good rate! Highly recommend!"
We responded:
"Mo, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Saint Augustine. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Lance Atwood and Team "
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Silvia Neish

August 28, 2026

5  out of  5
rating by Silvia Neish
"Excellent above and beyond"
We responded:
"Hi Silvia, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Lance Atwood, Your State Farm Agent "
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Jack Stewart

August 27, 2026

5  out of  5
rating by Jack Stewart
"Excellent quote for car insurance. Melinda was very good at her job."
We responded:
"Thank you so much for the 5 stars, Jack! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Charles Carter

August 21, 2026

5  out of  5
rating by Charles Carter
"Shannon was very helpful and knowledgeable! She made the policy process very easy and quick. Shannon was very fast to respond to questions and professional. We will recommend Shannon and State Farm to our family and friends. Thanks again Shannon!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Saint Augustine insurance team. "
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Jaxon Fraser

August 15, 2026

5  out of  5
rating by Jaxon Fraser
"They were great got me an awesome deal and made me feel like my needs were met"
We responded:
"Wow, thank you for the 5-star review, Jaxon! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Chalres

August 13, 2026

5  out of  5
rating by Chalres
"Leslie was great. She explained everything to me and the fees. Very professional"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Profile photo of Kate Mora

Kate Mora

August 12, 2026

5  out of  5
rating by Kate Mora
"10/10 helped me save over $200 on car insurance with just a phone call, shout out to Shannon"
We responded:
"Kate, thank you for the fantastic review! We’re always here to support you with your insurance needs in Saint Augustine. "
Profile photo of Dan Leber

Dan Leber

August 4, 2026

5  out of  5
rating by Dan Leber
"Malinda was very patient and extremely helpful. I enjoyed purchasing car insurance for once. I would recommend her for your insurance need."
We responded:
"Thank you so much for the 5 stars, Dan! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Jim Grant

August 3, 2026

5  out of  5
rating by Jim Grant
"The people were very friendly and very knowledgeable answered all my questions I couldn’t be happierThe"
We responded:
"Hi Jim, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Lance Atwood’s team.  Please reach out to us if any questions come up!  - Lance Atwood’s Insurance Team "
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Elizabeth Williams

July 31, 2026

5  out of  5
rating by Elizabeth Williams
"Shanon was knowledgeable, patient, and professional. She did thorough research, kept in touch by phone and email, answered my questions, and stayed on top of everything."
We responded:
"Thank you so much for your kind review, Elizabeth!  If you need insurance assistance, we are just an email or call away! - Lance Atwood, your State Farm Agent   "
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Tracy Guerrero

July 22, 2026

5  out of  5
rating by Tracy Guerrero
"Leslie is Great at her job and explaining everything perfectly they saved me over 150 a month"
We responded:
"Thank you so much for the 5-star rating, Tracy! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Lance Atwood "
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Carol Beltz

July 20, 2026

5  out of  5
rating by Carol Beltz
"Good customer service in customizing my auto insurance needs and figuring out discounts."
We responded:
"Carol, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Cory Davis

July 17, 2026

5  out of  5
rating by Cory Davis
"Malinda was very helpful with my insurance requirements. I will recommend her everytime"
We responded:
"Thanks so much for the amazing review, Cory! We really appreciate your support here in Saint Augustine. Just reach out anytime if you need us - we’re here for you. "
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Trisha Richards

July 13, 2026

5  out of  5
rating by Trisha Richards
"Shannon was wonderful! Patient, kind, friendly and answered all of my questions!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lance Atwood’s Team! We deeply appreciate your kind words here in Saint Augustine . "
Profile photo of Daren Sallas

Daren Sallas

June 3, 2026

5  out of  5
rating by Daren Sallas
"The entire team makes me feel like family! Insurance with them, is ASSURANCE! Thanks for everything you guys have done, and continue to do."
We responded:
"Thank you Daren, it is a pleasure working with you and your team!"
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Lesley Clark

May 29, 2026

5  out of  5
rating by Lesley Clark
"BEST AGENT EVER!!!! 10/10 would recommend. Everyone goes the extra mile !!!"
We responded:
"Lesley, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Lance Atwood’s Team!"
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Raymond Eisenacher

May 29, 2026

5  out of  5
rating by Raymond Eisenacher
"Been a while since I had to get renters insurance. Miss Shannon made it painless and entertaining..wonderful young lady."
We responded:
"Thank you for the amazing review, Raymond! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Dominic Nazario

May 28, 2026

1  out of  5
rating by Dominic Nazario
"Horrific service staff rude and agent never calls you back!"
We responded:
"Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with your experience especially regarding communication and the service you received.

We also want to clarify that we do not have an active policy with you, so we’re unable to access your specific case through our current records. That said, we take feedback like this seriously and will address any concerns internally to ensure our team is providing the level of support our customers expect.

If you’re able, please message us (or call our office) with any details you have such as the approximate date of your request and what service you were trying to arrange, so we can look into what happened and follow up appropriately."